
Graduated Southern Connecticut State College - June 1974 - Degree: B.S.
Liberal Arts - Political Science
1/1978 to present: Connecticut City Fire Department
7/1999 to present - Emergency Operations Center Coordinator
1/1978 to 6/1999 - 911 Dispatcher
Responsible for all operations of the 911 Center
In charge of 16 dispatchers full-time, part-time, and per-diem
Establish training for all dispatchers
Certified by the State of Connecticut as Telecommunicator
Certified by the State of Connecticut as a Telecommunicator Instructor Level 2 (highest)
Certified as an Emergency Medical Dispatcher (EMD) by Medical Priority
Certified as an Emergency Medical Dispatch Quality Assurance Reviewer by Medical Priority
Member of NENA (National Emergency Number Association)
Member of MECCA (Managers of Emergency Communications Centers of America)
Member of APCO (Association of Public Communications Officers)