Safety Emergency Dispatcher Expert Witness

Expert Witness No.1587

Pennsylvania

Education

State University New York, BS Business, Management and Economics
Stanford University Medical Center, California, Pre-Hospital Care Program, Paramedic School

Professional Profile

20 years public safety and justice information systems
10 years of diverse IT experience
8 years managing large systems integration projects
Reputation for commitment to excellence and customer needs
Proven ability to quickly understanding complex environments
Solid understanding of existing and emerging technologies
Unique mix of business management, technical and interpersonal skills necessary to provide unequaled leadership

Professional Experience

2003-Present, Independent Consultant, Public Safety Consulting & Professional Services, Public Safety industry analysis, vendor competitive analysis, Emergency communications center operations planning, Technology evaluation and planning, System requirements analysis and procurement assistance, Public safety system project management, Industry expert

2000-2003, Gartner, Connecticutt, Director, Public Safety and Justice Subject Matter Expert
Vendor Relations and Research, IT Management Consulting Practice

Responsible providing clients with assistance in diverse areas such as IT best practices, strategic planning, resource planning, center operations and applications, networking, IT management, and product/service/vendor selection.

As public safety practice expert, conduct best practice research and seminars.  Provide clients with insight into public safety operational and technical trends, challenges and opportunities for improvement.

Responsible for managing teams made up of both senior and junior level consultants.  Participate in the screening, interview and hiring process.  Create professional development plans that address employee strengths, weaknesses and needs for professional growth.

1997-2000, Electronic Data Systems, Inc., New Jersey, Manager of Systems Integration.  Software Dev. Project Manager - (NYPD) Largest 911 System in U.S., Command & Control Team Leader – London Metropolitan Police Services, Computer Aided Dispatch Product Development Team Leader

Responsible for translating complex business requirements into technology requirements.  Responsible for software development team management including task assignment, schedule, budget and delivery.  Responsible for developing and maintaining customer relationships including presentations and written reports to both client and company senior management teams.  Responsible for Command & Control Systems (CAD) requirements analysis in largest public safety outsourcing bid in the world.

1996-1997, Evans & Ricker, Inc., Oregon, Consultant, Developed First State-Wide On-Line Corrections Management System.

Lead consultant in the development and deployment of an innovative on-line corrections information system, resulting in a state-wide contract.  Also responsible for client management, software delivery and problem resolution.

1996-1997, Structured Communications, Inc., Oregon, Senior Sales Engineer, LAN / WAN Network Design.

Responsible for sales and implementation of local and wide area network solutions. Reseller of Cisco Systems, Ascend Communications and Network General.  Responsible for established long term client relationships by providing needs analysis, design recommendations, implementation strategies and maintenance plans. Roles included pre-sales technical consultation, detailed client presentations – both technical and executive, and translating client requirements into technical solutions.

1993-1996, PRC, Inc., Oregon, Encore Account Manager, Created First Client Services Group – Encore!, 32 state and local government clients in Western U.S.

Responsible for creating new business opportunities and improving client satisfaction.  Success of program measured by after-market revenue increase from $.4M to over $5M in less than 2 year period at twice the expected return. Program resulted in measured increased in overall client satisfaction and loyalty and increased after-market revenue. Established client partnerships.  Worked with clients to define short and long term information systems needs.  Prepared detailed statements of work and system configurations. Negotiated contract terms and managed delivery teams.

1990-1993, San Mateo County, California, 911 Communications Supervisor, 911 Supervisor and Trainer, Implemented Emergency Medical Dispatch Program, Implemented Consolidated, County-Wide Fire Dispatch System, Implemented EMS System Status Management System, Implemented First Computer Aided Dispatch System

Responsible for line supervision in the County’s Police, Fire and EMS E911 dispatch center.  Responsibilities included performance reviews, training and participation in special projects. Project Manager for the implementation of two Computer Aided Dispatch systems, county-wide mapping and geofile project and emergency medical dispatch program. 

1987-1990, Alameda County Sheriff’s Office, California, Lead 911 Dispatcher, 911 Dispatcher – Police, Fire and EMS

911 dispatching, training and evaluation of new employees.  Participated in special project to define requirements of new computer aided dispatch system, request for proposal process and vendor selection.

1985-1987, Allied Ambulance, California, Paramedic , Advanced Life Support paramedic in large inner-city EMS delivery system.