January 1978 – December 1999: Telecommunicator/Dispatcher
Milford Fire Department
Job duties included answering 911 and city line calls for dispatch.
Dispatched Fire and EMS per written protocol.
Monitored various city alarm systems.
Kept accurate written logs on all calls and radio transmissions.
Dispatched calls from a Gamewell Alarm System.
December 1999 – October 2012: Emergency Operations Coordinator (Retired)
Milford Fire Department
Direct supervisor for all operations of the Emergency Operations Center.
Job duties include but not limited to:
Scheduling all shifts
Developing and instituting Training Classes and Procedures.
Quality Assurance Tasks and remedies with dispatchers.
Establish guidelines for dispatchers on various types of incidents.
Dealing with the public on specific incidents.
Handling budget items involving the operation of the EOC.
Handling of problems with computer systems and hardware.
Developing Standard Operating Procedures for EOC which controls all faucets of the department’s emergency dispatch system.
September 1970 – May 1974: Bachelor of Science Degree (B.S.) Political Science
Southern Connecticut State College
New Haven, CT
State of Connecticut State Certified Telecommunicator (Previously Held)
State of Connecticut State Certified Emergency Medical Dispatcher (EMD) (Previously Held)
State of Connecticut State Certified Emergency Medical Dispatcher Quality Assurance (EMD-Q) (Previously Held)
State of Connecticut State Certified Public Safety Telecommunicator Instructor – Level II (Previously Held)
FEMA Incident Command System Courses
Certified State of Connecticut E-911 Administrator
Experienced in the following areas:
Microsoft Office Products
DCS Dispatch Systems (Diversified Computer Systems)
CompassCom AVL-GPS Systems
Dynamic Instruments DVD Recording Systems
Various Models of Computers (Dell, HP) including Laptops
Firehouse Software – All modules
AT&T Legend Telephone Software
Data Backup Systems
Past Vice-Chairman of the New Haven County Emergency Medical Dispatch Task Force
Chairman of the Managers of Emergency Communications Centers Association Conference Committee
Past Member of the Association of Public Safety Communications Officers (APCO)
Vice-President (1st) of the Connecticut Chapter of National Emergency Number Association (NENA)
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