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Customer Complaints Expert Witness

Expert Witness No. 2761

  • A.B. Harvard, 1958, cum laude
  • M.B.A. Columbia, 1964, marketing. Graduated in top third of class.
Professional Experience
  • Harbridge House, Inc., management consultants, 1964-1970
  • Organized Neville Associates Inc, management consultants, in 1971.
  • Began serving as a consulting and testifying expert in lawsuits in 1981.
  • Automobiles and light trucks: manufacturers, dealers, and consumers
  • Heavy and medium trucks: manufacturers and dealers
  • Recreational vehicles, manufactured homes
  • Motorcycles and ATVs
  • Construction machinery
  • Automotive finance and floor planning sources (wholesale and retail)
  • Automotive insurance (diminution of value issues)
Areas of Expertise
  • Allocation: supply, turn and earn, rate of travel
  • Automotive patent infringement claims, reasonable royalty
  • Class action claims in automotive industry
  • Customer complaints of improper or unfair treatment—new and used vehicle sales, leasing, financing, service, warranty, vehicle service contracts
  • Dealer bankruptcy issues
  • Dealer facilities issues
  • Dealer financial performance
  • Dealer inventory: new, used, parts—proper levels, turnover, value
  • Dealer market penetration: measurement, adequacy
  • Dealer add-point or move-point protests
  • Departmental operations: new vehicle, used vehicle, service, parts, F&I
  • Diminution of value insurance claims
  • Economic damages: presentation or rebuttal
  • Employee compensation claims
  • Floor planning issues: audits, credit limits, SOT, SAU, lenders’ security interests
  • Franchise terminations and constructive terminations (liability and damages)
  • Manufacturer goals for dealer: fairness, measurement
  • New dealer application issues
  • Sale of dealership issues
  • Working capital: measurement, adequacy
Publications Authored
  • Expert Witness Topics In Dealer Litigation (attorney newsletter)
  • Successful Dealer (former contributing editor to truck industry magazine)
Professional and Civic Certifications
  • Certified Management Consultant, 1980-2000
  • Guardian Ad Litem, State of Florida, 1990-
  • Commissioner, South Trail Fire District, Lee County, Florida, 1999-; Secretary-Treasurer, 2000-2006; Chairman 2006-
  • Director, Harvard Club of Lee County, 1995-2009; President, 2000-2002
  • Director, BMW Vintage/Classic Register USA (and predecessor), 1975-2004
Non-Litigation Experience In Automotive and Related Industries, 1964-1999

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