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Customer Service Expert Witness

Expert Witness No.1487



Bachelor of Arts from college in Massachusetts
MBA with concentration in Distribution Operations from college in Massachusetts
Attained the rank of Captain, Supply Corps, U.S. Naval Reserve

Professional Experience

Operational and Executive Experience as Vice President – Operating Services, Director – Warehousing, Transportation, Industrial Engineering, Director – Administration/Operations, Manager – Distribution Services

Management and Operational Responsibilities

Designing a domestic and international supply chain/physical distribution system for an active wear/athletic shoe manufacturer and distributor

Initiating cost effective improvements in fleet operations for a major multi-regional supermarket chain

Achieving Customer Service improvements and cost reduction goals for all distribution centers and transportation operations across an eight state area

Supervising the hiring and training of hourly warehouse/transportation union employees as well as non-union shift supervisors and managers. Involved in union grievance, arbitration and termination hearings. A member of the management/union contract negotiations team

Reorganizing and improving inventory management, multi-warehouse efficiency and total logistics costs for a domestic electronic parts/components distributor

Consulting Assignments

Client assignments have been across such industries as active wear, beverage, building products, consumer products, contract warehousing, footwear, food, insurance, leather, liquor, non-profit, optical, paper, packaging, retail, software, third party logistics, wine and wholesale distribution.

Professional Affiliations

Council of Logistics Management
Institute of Management Consultants
Navy Supply Corps Association

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