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Automotive Repair Appraisal Expert Witness

Provides Opinion & Testimony In:

automotive repair, inspection, appraisal, mechanical breakdown, cause of failure determination, body paint, lease return, better business bureau arbitration, pre purchase, diminished value appraisals, lemon law, repair shop negligence

Expert is the founder of the Auto Detectives). He has over forty years of experience in the automotive industry and holds Master certificates in five specialties. He is considered to be one of the leading experts in the United States on used vehicle buyer’s inspections! He also brings his unique set of skills as a legal expert to the areas of Automotive Cause of Failure, Appraised Value, and Industry Standards and Practices. Expert is an A.S.E. Master Certified Technician in automobiles and body & paint (first achieved 1987). He is also an A.S.E. Certified Collision Damage Appraiser which he also first achieved in 1987. He also achieved certification in 2005 by the International Auto Appraisers Association in Vehicle Appraising. He is a factory trained Master Technician for Honda and Volkswagen. Mark has extensive experience working with Ford, Porsche, Audi, Toyota, Nissan, Lexus, Infiniti, Acura, Isuzu, General Motors, and Chrysler.
He is also a trained automobile inspector with experience in mechanical breakdown claims, cause of failure determinations, body & paint, condition reports, lease returns, pre-purchase, fire & theft, cash & diminished value appraisals, and Better Business Bureau arbitrations. He is experienced in inspecting and appraising recreational vehicles and watercraft. He is a former inspector for Ford, Nissan, Infiniti, Toyota, Lexus, and General Motors. His credentials have earned him acceptance as an approved mechanical expert witness in legal cases and he is experienced in depositions and trial testimony. Mark has added valuable management and business development experience with the implementation of the national inspection business where he supervised over 300 inspectors nationwide.

He has also been a General Manager for Bridgestone, Firestone, and Goodyear. He has held management positions for AAMCO, Five Star, and Cottman Transmissions. Recently he has put his talents to work for the Ford Motor Co. as a Certified Service Manager and Master Service Advisor.
The Automobile and R/V inspection company, was created in 1996 to protect used car buyers in the United States. They were a mobile service and would send one of their A.S.E. Certified Master Inspectors out to a remote location to perform a 201-point inspection. Their inspection included checking inside to make sure all the equipment was operational. They made a determination if the mileage was correct and matched the condition of the vehicle during their odometer rollback check. The vehicle was then checked for evidence of flood damage. They checked the exterior for evidence of collision damage repairs or prior repaint.

They also checked the undercarriage for rust, frame damage or external fluid leaks. All the mechanical components were checked and the vehicle was taken for an extensive test drive. They would perform the inspection at any remote location, making it a very convenient and affordable service available by appointment 7 days a week at prices.

The pre-purchase buyers inspection could also be used as a Sellers or Pre-Certification Inspection. For an extra charge this inspection included digital photographs and a digital written report that could be posted to any website. All inspections were backed with a written report. This report was available to consumers by phone, fax, email, snail mail, or on the website. Mark was on the lookout for used car lots who would consider selling Auto Detectives Certified Used Vehicles when he decided to downsize the company and focus on the Phoenix market exclusively. Now he offers his own personal services to consumers in Arizona.

Expert has also spent many years in the public arena both in person and on the radio. This unique experience has made him very comfortable in front of a microphone during depositions and trial testimony.
Mission Statement – We are dedicated to offering independent, unbiased, automotive information the consumer can trust. We will strive to maintain our honesty and integrity in all our business associations and always use cutting edge technology to distance ourselves from our competitors. The Auto Detectives stand for consumer protection and advocate full disclosure in all automotive industry transactions. As we are not involved in automobile sales or service, we can truly provide affordable peace of mind with no hidden agendas. We will uphold the public trust as our most valuable asset.

Summary of Qualifications

Over forty years experience in all areas of automotive service & repair
A.S.E. Certified Master Automobile Technician
A.S.E. Certified Master Collision Damage and Paint Refinish Technician
A.S.E. Certified Collision Damage Appraiser
Toyota / Scion Certified Assistant Service Manager
Experienced Bridgestone – Firestone – Goodyear General Manager
Experienced in ADP – Reynolds & Reynolds – Dealer Built – Lightyear
Ford Master Certified Service Advisor / Manager
I.A.A.A. Certified Vehicle Appraiser
Factory Certified Master Honda and Master Volkswagen Technician
Factory Trained in Porsche, Audi, Isuzu, Toyota, Nissan, and Ford

Experienced Retail Sales – Advertising – Marketing – Sponsorships
Experienced Radio Talk Show Host – Producer – Writer – Director
Experienced Author – Scottsdale Tribune – New Times – Various Articles
Experienced in many Computer Applications – Software – Hardware – Internet
Experienced Inspector / Adjuster / Appraiser, / Technical Writer:
Mechanical Breakdown, Cause of Failure Determination
Body and Paint, Lease Returns, Used Cars Buyers Inspections
Condition Reports, Better Business Bureau Arbitration
Legal Expert Witness, Cash / Diminished Value Appraisals
Ford ESP Claims Inspector
General Motors GMPP Claims Inspector
Nissan / Infiniti Warranty Paint Claims Inspector
Toyota / Lexus Certified Used Vehicle Inspector

Education

Bridgestone – Firestone Business Development Workshop
Retail Operations J.E.T. Training
San Bernadino, CA Retail Sales Training
Chicago, IL 2007 – 2011

Toyota Motor Sales Corp Assistant Service Manager
Phoenix, AZ Certification
2006

Ford Motor Company Master Service Advisor /Manager
Phoenix, AZ Certification
2005 – 2013

International Automotive Vehicle Appraisal Certification
Appraisers Association Certificate
Montvale, NJ 2005

International Automotive Appraisal Industry Conference
Appraisers Association Russo & Steele Auction Seminar
Scottsdale, AZ 2005

Nissan Motor Corp. Factory Mechanical & Paint
Costa Mesa, CA. Inspection Training
Pleasanton, CA 1996 – 1997

Toyota Motor Sales Corp. Factory Certified Used Car
San Ramon, CA. Inspection Training – 1996

American Honda Motor Co., Inc. Factory Service Training
Aurora, CO; Los Angeles, CA Master Technician
French Camp, CA 1992 – 1995

Porsche Cars North America, Inc. Factory Service Training
Reno, NV 1991

Volkswagen United States, Inc. Master Technician
Culver City, CA Certificate 1988

National Institute of Automotive Master Automobile Technician
Service Excellence, Herndon, VA. Master Body/Paint Technician
1987 Collision Damage Appraiser

Automotive Training Corporation Volkswagen Apprentice Training
Of America, Carson, CA 1978

Long Beach City College Basic Engine and Transmission
Long Beach, CA Repair – 1977

Professional Experience

Automotive Technical Consultant Inspector, Appraiser, Adjuster,
San Francisco, CA
Legal Expert, Consultant
Scottsdale, AZ.
1995 – Present

Carlsbad Ford
Service Manager
Carlsbad, NM.
2013

Bridgestone-Firestone-Goodyear
General Manager
San Francisco, CA -Scottsdale, AZ.
2007 – 2012

Larry Miller Toyota – Scion
Assistant Service Manager
Phoenix, AZ.
2006 – 2007

Dan Grubb Ford
Master Service Advisor
Phoenix, AZ.
2005 – 2006

Burgess Honda Dealership
Master Tech. / Quality Control
Daly City, Ca
1994-1995
Biddulph Honda – VW Dealership
Master Technician
Glendale, AZ
1992 – 1994

Scottsdale Porsche/Audi Dealership
Master Technician
Scottsdale, AZ
1991 – 1992

Aviation Safety Systems
Service Manager
Tempe, AZ
1989 – 1991
Timmons VW Dealership
Master Technician – Foreman
Long Beach, CA
1984 – 1989

H.B. German Car
Service Technician / Shop
Huntington Beach, CA
Foreman / Service Advisor

1977 – 1984
1978 – 1984

References and Certificates Available Upon Request

Groups

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