Business Management Human Resources Expert Witness

Provides Opinion & Testimony In:

Business Management, Human Resources, Nursing Home Management, Surveys, Behavioral Style Analysis, Communication, Customer Service Processes, Delegation Issues, Human Resources, Job Descriptions, Leadership Development, Management Development, Mentoring, Organizational Behavior, Organizational Culture, Performance Appraisal Instruments, Performance Appraisal Processes, Planning, Problem Solving, Quality Improvement, Strategic Planning, Supervision, Teamwork, Focus Groups, Customer Perceptions, Employee Perceptions, Patient Perceptions, Delegation Issues, Mentoring

Expert Witness No.1692

New York


1976-1979, D.Ed., Education Administration & Management, The Pennsylvania State University

1972-1974, M.S., Psychology and Sociology, Elmira College

1967-1971, B.S., Communications & Information Management, Mansfield University, Pennsylvania


1984-present, Consulting Firm in New York, President
Develop consulting, training, facilitating, coaching and focus group strategies for a diverse client base, ranging from government agencies to Fortune 500 companies.  Create innovative processes to meet divergent client needs and solve complex problems.  Maintain collaborative relationships with state and national associations and economic development agencies to benefit clients.  Manage all aspects of the operation.  Expand the business and develop the people.  Negotiate contracts.  Develop entrepreneurial financial success.  [Client list is attached.]

1986-1989, Computer Store in New York, General Manager, Corporate Manager
Managed the day-to-day staffing and operations of a high-tech retail store. Implemented best practices.  Initiated and supervised a staff development process for 16 employees based on continuous quality improvement.  Negotiated major corporate contracts in a highly competitive market.  Monitored inventory control for computer equipment.  Designed a Personnel Policy Manual to result in an empowered workforce.   Set the stage for the sale of the business.

1984-1986, NYNEX, New York, Director of Training and Corporate Accounts
Designed a high-tech, state-of-the-art training facility including the development of highly effective training processes and materials, and an innovative approach for developing management level employees.  The training center achieved a 60% profit margin.  Scheduled and staffed full-time training on-site and at client facilities.  Also marketed training and computer equipment.  Recognized as one of top ten corporate salespeople in the Northeast.

1981-1984, Norwich City Schools in New York, Director of Educational Communications
Developed a diverse staff of twenty managers into an innovative and highly productive team.  Created and presented extensive financial, statistical, progress, and strategic planning reports.  Selected as New York State Outstanding Administrator for Project Equity.  Selected for New York State Board positions with Projects VOICE (Vocational Options in Creating Excellence) and MOVE (Maximizing Options in Vocational Education).  Planned first Women in Organizations Conference for Syracuse University.

1978-1979, Pennsylvania Department of Education Intermediate Unit, Director of Program Evaluation and Human Resource Development
Developed, coordinated, and implemented a staff development process for over 5,000 professional employees in the Pennsylvania Education system.  Successfully completed a comprehensive school district assessment under challenging circumstances.

1971-1976, Wyalusing School District, Pennsylvania, Coordinator of Media Services and Librarian
Drove educational innovation in curriculum, management, and staff training.  Acted as liaison with State/Federal Education Departments to evaluate grant proposals & develop improvement processes.

Membership in Professional Societies

ASTD (American Society of Training and Development)
Stewart W. and Willma C. Hoyt Foundation, Inc.
Community Foundation of South Central NY, Women’s Fund
United Health Services Foundation Board
Chamber of Commerce
Council of Churches
Broome County Arts Council


Thirty years of consulting, coaching, facilitation, training and focus group strategies focus on innovative organizational development and performance improvement for a diverse client base, ranging from government agencies to Fortune 500 companies to small organizations

Recipient of the New York State Small Business Development Center Entrepreneur of the Year Award, and identified as an outstanding consultant to Chrysler Corporation

Role model and mentor to executive-level managers

Key Qualifications

Contracted by government agencies to train and develop leaders and managers; agencies included the NYS Governor’s Office of Employee Relations; and NYS Departments including Education, Transportation, and Correctional Services

Contracted by major corporations including Chrysler, Marriott Corporation, and DMV International Nutritionals to train and mentor executive-level management
Built a successful consulting organization providing local and national consulting, coaching, facilitation and training services to government agencies, organizations and companies of all sizes

Selected to provide ongoing strategic corporate business support for the Corning (Inc.) Federal Credit Union

Facilitated development and implementation of Quality through Participation for the Governors Office of Employee Relations, implemented throughout New York State Government departments and agencies

Created a staff assessment and development process adopted by the PA Dept. of Education

Selected by New York State Small Business Development Council as Entrepreneur of the Year

Incorporated business focus based on cross-cultural awareness.  Extensive travel throughout the United States and foreign countries including Tanzania, Kenya, Botswana, Peru, Ecuador, Costa Rica, Greece, Italy, Portugal, Spain, England, Canada, Nova Scotia, Mexico, Algiers, Australia, New Zealand, Thailand, Vietnam, China and Tibet

Client List


New York State Department of Correctional Services
New York State Department of Transportation
New York State Governor’s Office of Employee Relations
New York State Library
New York State Office of Employment and Training for Broome County
Village of Endicott (New York State)

Public Sector:

Alfred University
Association for Retarded Citizens
Binghamton University
BOCES (Boards of Cooperative Educational Services, for multiple counties in New York State)
Brookdale Center on Aging
Broome County (New York State) Child Development Council
Broome County (New York State) Industrial Development Agency
Catholic Charities
Center for Adolescent Services, Inc.
Central New York Resources Council
Coalition for Better Schools
Council for Higher Education Accreditation  (CHEA; Washington, DC based)
The Family & Children’s Society
Four County Library System
George F. Johnson Library
Glens Falls Business to School Partnership
Guernsey Public Library
Hudson Museum at the University of Maine
Kellogg Leadership Foundation
LeMoyne College
Liverpool Public Library
New York State Electric and Gas
New York (State) Librarians Assoc.
New York State Library
Pittsburgh Regional Library Center
Salvation Army
Samaritan Counseling Center
School and Business Alliance
Sidney Memorial Public Library
School Library Media Specialists Assoc. (SLMS)
South Central Research Library Council (SCRLC)
State University of New York Career Development Organization, Inc.
Tompkins-Cortland Community College (TC3)
UnIPEG (University Industry Partnership for Economic Growth)
Unitarian Universalist Church
United Methodist Homes
United Way of Broome County
Urban League of Broome County
YWCA of the USA


Applied Computer Systems, Inc.
CAE Electronics Inc.
Chapin Manufacturing Works, Inc.
Chrysler Corp.
Columbian Financial Group
Crowley Foods, Inc.
DMV International Nutritionals (based in Netherlands)
EM Associates
Eric Mower and Associates
Ford Motor Corp.
General Motors Corp.
Hawk Engineering
Hughes Training, Inc.
Institute of Management Accountants (various locations across USA)
Link Flight Simulation Division of CAE
Marriott Corporation
MATCO Electronics Group
Miller Aviation
Morse Wilson Agency, Inc.
MUSE (Canadian and USA locations)
New York Consulting
NYSEG (New York State Electric and Gas)
Olum’s of Binghamton, New York
Progressive Dental, pllc
Riger Advertising
RiverMede Health Care
Ross Roy Communications
Sea-Source Technologies, Inc.
Semiconductor Laser International (SLI Corp)
Spectra.Net Communications, Inc.
Twin Tier Home Health
United Health Services
United Methodist Homes

Credit Unions:

Corning Federal Credit Union
Empire Federal Credit Union
Two Rivers Federal Credit Union
Visions Federal Credit Union