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Cemetery Management Funeral Malpractice Expert Witness

Provides Opinion & Testimony In:

Cemetery Operations, Cemetery Management, Cemetery Inurnments, Cemetery Entombments, Cemetery Interments, Final Disposition, In Ground Burials, Mausoleums, Niches, Memorialization, Markers, Monuments

Expert No. 3453


Experience

2000 – 2010
Service Corporation
Florida              
    
Expand, grow, and achieve under the direction of the Corporate Sales Division long-term and short-term targeted-sales quotas to ensure projected profit-margin goal attainment. Serving as the territory’s resource facilitator for area sales presentations and community educational programs such as Veterans of Foreign Wars, American Legion, and Planning Ahead Seminars and Conferences, in order to promote Final Care awareness, consciousness, and inevitability.

Responsible for directing all aspects of Human Resource Management in areas of recruitment, screening, interviewing, hiring, orientation, and training. Trained upwards of 500 company-wide employees.  Personally interviewed over 2,500 applicants. Personally reviewed, assessed, and evaluated in excess of 13,000  resumes.

Supervision of  approximately 4,500 disposition interments.

Certified Interment Verification Facilitator. Conducted fifty-two (52) IVT Instructional Forums covering both inside classroom education and outside field (cemetery site) training.

Summary of Achievements & Qualifications

Nov. 2008 – Oct.  2010
Service Corporation
West Palm Beach, FL

Originate, plan, strategize, and execute training programs and techniques within Southeast Territory parameters. Analyze training needs and facilitate both workshops and instructional programs for the inside and outside sales forces. Implement tracking mechanisms to evaluate the results of developmental systems and review the effectiveness of the current coaching, mentoring, and teaching methods.

Interface with internal departmental systems to ensure administrative and maintenance subdivisions work synergistically with seamless-service.

Apr. 2006 – Oct. 2008
Service Corporation
General Sales Manager
Lawn Cemetery & Funeral Home
Davie, Florida

Oversee the creation and generation of Pre-Need and At-Need Sales.  Supervise all interments and inurnments: burial, mausoleum, niche, and scatterings of cremains. Negotiate, Administer, and Remediate corrective measures associated with burial issues ranging from minor encroachments to complete misburials.  

Educate the Funeral and Cemetery Pre-Need and At-Need Sales Force on the importance of Dignity Memorial’s brand name and its distinctive product logo. Teaching the fundamentals of business branding with its necessary components of brand recognition, distinction, promotion, and protection of the Corporate’s desired image projection throughout the community.  
    
Oct. 2003 – Mar. 2006
Service Corporation
General Manager
Lawn Central Cemetery
Fort Lauderdale, Florida

Manage the day-to-day operations of an active, high-quantity burial cemetery achieving 750-plus interments in a single year.

Serve as primary point of contact for, and liaison between, all levels of corporate officers/personnel and clients involved in the remedial burial process.  Ensure customer satisfaction while simultaneously ascertaining technical accountability during the corrective interment procedure.
     
Aug. 2002 – Sept. 2003
Service Corporation
Sales Manager
Memorial Park &
Funeral Home
West Palm Beach, Florida

Develop the existing sales team by re-teaching the fundamental principles of funeral and cemetery sales and ensuring corporate policies and Corporate-approved product materials were being used by the sales force.

Prepare training manuals, feedback survey forms, and support materials in order to deliver results and deliver corporate stipulated quotas and profits.
Dec. 2000 – Aug. 2002
Service Corporation
Sales Manager
Memorial Park & Funeral Home
Fort Pierce, Florida

Host Recruiting Seminars and Symposiums in order to generate new candidates for Service Corporation International’s Final Care Facilities.

Interview, appoint, and instruct new Final Care Counselors within the Fort Pierce, Florida area.  In charge of monthly on-site training of new and existing personnel in all areas of sales, business operations, policies, and procedures.  

1997 – 2000
Florida             

Utilize, implement, and achieve quantitative results in community penetration and sales growth margins.  Employ Loewen Academy Final Care Principles to recruit and hire highly-trained and extremely motivated professionals with excellent interpersonal and communication skills to cultivate relationships with Pre-Need Prospects and Previously Contracted Clientele.  Convey in-depth knowledge of legal and procedural matters to sales representatives in order to ensure sound business sense and actions.

1994 – 1997
Memorial Park
Tequesta, Florida     

Invent new markets in which to sell Pre-Need Cemetery Property such as crypts, burial plots, and niches.  Develop and execute action plans for increased market penetration and profitability.                        
June 1995 – Aug. 1997
Memorial Park
Sales Manager/Family Service Supervisor
Tequesta, Florida

Recruit, hire, and train new candidates for the Final Care Industry.  Increase Funeral and Cemetery Pre-Need and At-Need Sales.

Nov. 1994 – May 1995
Memorial Park
Tequesta, Florida

Create solid leads and generate Funeral and Cemetery Pre-Need Sales and build enduring relations with At-Need Client Families.

July 1997 – Oct. 2000      
Director of Cemetery Sales and Operations

Use acquired Advance Cemetery Management knowledge to manage assigned territory personnel and build a successful team of Final Care Sales Associates who possessed the necessary negotiation skills to close sales and meet projected target levels.

Train, motivate, and assess sales and operations employees on product knowledge, corporate mission statement, and sales strategies.

Monitor, track, and evaluate sales production data to ensure satisfaction of sales objectives.  Develop and execute action plans for increased market penetration and profitability.

Education &Training

Associate Degree in Cemetery Management
Dignity University in Houston, Texas
January 2007                        

Associate Degree in Sales Management
Dignity University in Houston, Texas
January 2007                        

Certificate of Completion in Advance Cemetery Management from the Loewen Academy in Atlanta, Georgia in 1998.

Associate Degree in International Cemetery and Funeral
Sales Management from the International Cemetery and Funeral
Association’s College of Memphis, Tennessee
1997

Associate Degree in Sales and Marketing from the American Cemetery
Association’s College and University of Memphis, Tennessee in 1996

Awards Received

Quota Buster Sales Achievement Award for performing over 100% of
Corporate stipulated quota for the year 2001.

Award of Excellence in Sales and Operations for the year 2005.

Televised Appearances
Available Upon Request.

Speaking Engagements
Available Upon Request.

Presentations
Available Upon Request.

Groups