Demurrage Railroad Tariff Expert Witness

EXPERT 3071

 

Leadership Training and Execution

• Formally trained in process improvement, lean ideas, critical thinking  
• Experienced in team dynamics, team leader for significant and varied projects
• Worked as claims agent, sales and marketing professional
• Focus on revenue growth, contribution enhancement and pricing strategies
• Selected for last two roles due to networking and 14 years in process improvement

 

Collaboration

• Partnered with Technology on two COO initiatives, Field Connect and Incident Reporting
• Collaborated very closely with Labor Relations  and Human Resources on recent assessment of Crew Management Center and work closely with HR on other projects
• Successful in directing sensitive interviews and creating reports for  six sub departments of Engineering, CMC, Network Ops, Service Design and Mechanical
• Co-led effort on Huntington Shops for LEAN Standard Line Continuous Process Improvement
• Closely worked with Operations, Shortlines and Service Design on service issues

 

Experience

• 30 years with CSX, all railroad focused; also have experience with coal mining and sales outside CSX
• Extensive work with Commercial for 17 years. Emphasis on Sales and Marketing, Port Development, International Sales, Coal Marketing and Sales and Six Sigma training, mentoring, teaching and implementing process improvements
• Inspire own team and direct reports to work effectively with cross-functional departments
• Close ties with Operations entire career beginning with field claim work
• Six years in CSX Technology in process improvement in Help Desk and workforce strategy
• Strong emphasis on delivering technical solutions for CSX field employees while in Technology and in Operations – communicating effectively field needs to Technology
• Risk Management, collaborating with inside and outside counsel for claims against railroad
• Accolades for recent work at Crew Management Center and Railroad Network Operations
• Operational alignment with Sales, process improvement
• Process improvement in many areas, including Service Design, Network Ops, and Car Management

 

Education

• Executive MBA with emphasis on Leadership – Jacksonville University
• Master Black Belt, Black Belt and Lean Manager, all certified by CSX
• B.S. Finance, 2 ½ years in Mining Engineering – Penn State
• A thorough curriculum of CSX leadership courses such as Change Management, Emotional Intelligence, Applying Leadership Foundations, Harvard Business Reviews, etc.

 

Results

• Led and closed on $240M, $220M and $110M long-term contracts with Coal
• Authored and co-authored several thorough assessments of departments in last roles at CSX
• Successfully navigated through CSX’s top level to gain sensitive insight for workforce strategy
• Negotiated successful FELA settlements, long-term sales contracts and service clauses, including demurrage and liquidated dames negotiations
• Effective team leader on a diverse team – senior officials at CSX have praised efforts and results