Provides Opinion & Testimony In:
Electronic Medical Records, Digital Patient Information, EMR, HER, Medical Records, Third Party Systems, Longitudinal Record, Epic, MyChart, Clin Doc, Orders, Hospital Billing, Professional Billing, Interfaces, Cerner
Experienced leader overseeing large scale implementation of enterprise electronic medical records and billing systems. Recognized performer with the ability to work with diverse clients and staff. Ability to synthesize the large health system requirement with the implementation models of major vendors.
PROGRAM MANAGEMENT SKILLS
IMPLEMENTATION STRATEGIES – Architected programs for major activation and implementations of Enterprise EHR and Billing Systems, from single to multi hospital schemes.
ITSM – Designed and implemented remote outsourced ITSM, ITIL, Level 1 and 2 support for Cleveland Clinic implementations. Managed budget, contract and operations.
ELBOW SUPPORT – Contract support programs managed vendor selection, budgeting, staffing and operations. Supervised PMs and related staff ranging from teams of 100 to 363. Budget responsibility ranged from $1.2 M to $10 M.
CUTOVER – Designed, planned, and executed technical cutovers for multiple health systems.
STAFF MANAGEMENT – Supervision of program and project managers overseeing all aspects of implementation.
C-LEVEL – Reported to C-Level (CIO, COO or CFO) member of executive steering committee. Developed and produced executive dashboards and reporting.
CMIO / CMO – Develop clinical workflows and strategies to transition physician base to Enterprise EHR and Billing.
CNO – Worked with CNO to develop and implement readiness programs for hospitals
TRAINING – Served as Director of Training at UMMS.
EDUCATION / CERTIFICATIONS
MBA Management, Finance, University of Northern Colorado, Greeley, Colorado
BA Political Science, Economics, University of Michigan, Dearborn, Michigan
CHIME – CIO Boot Camp training program
PMP – Training at MCHS Information Resources Department
FACMPE – Medical Group Management Association
CPHIMSS – Health Information Management Systems Society
CONSULTING & PROJECT MANAGEMENT
HUNTZINGER MANAGEMENT GROUP
Healthcare consulting company that provides advisory management staffing.
UNIVERSITY OF WASHINGTON
Multi-state academic health system
Project Director, September 2019 to April 2020
Leader of UW’s “Destination:One” transformational Epic project at four Seattle area hospitals; led project planning, hiring, organizational development, application build and testing. Responsible for developing a 200+ person project team; created project structure and hiring of program and project managers and staff. Responsible for $180M budget, board governance, C-level relations, and vendor selections.
Full-service technology resource partner for healthcare organizations.
HACKENSACK MERIDIAN HEALTH SYSTEM
Program Manager, Revenue Cycle (Interim), May 2019 to September 2019
Project leader over HB, PB, HIM, Access, Claims project teams for the three-hospital implementation. Liaison with Revenue Cycle and Finance leadership of health system.
QUEEN CONSULTING GROUP
National consulting & IT placement firm working directly or as subcontractor to other consulting firms
FRESENIUS ACUMEN PHYSICIANS SOLUTIONS
National dialysis company software division.
Implementation Manager, January 2018 to May 2019
Rollout of EPIC EMR by Fresenius’ related ambulatory Nephrology practices across the US. Includes registration, scheduling, pro bill, HIM, Clinicals. Program budget and plan development.
Comprehensive consulting, recruiting and hiring services within the healthcare IT market.
Cleveland, Clinic, Cleveland, OH
Implementation Director, December 2015 to December 2017
Worked closely with C-level, executives, program directors and staff to fully deploy the revenue cycle and patient access (also EMR) system at multiple Cleveland Clinic locations. Planning, budgeting staffing and contracting.
Cleveland Clinic Main Campus, Hospital billing, registration, scheduling, HIM; Cutover, Command Center and go live support planning and operations. 360 support staff, 104-person command center, planned the actual downtime and cutover and complete customer service operation.
Lakewood Hospital to FHC – Cutover, command center
Avon Hospital; Move In, ED Expansion and Opening/Go Live – E H R and Rev Cycle / ADT
Marymount, Medina Hospitals Planned the implementation cutover for Rev Cycle / ADT of two Cleveland Clinic community hospitals. 62-person support contingent implemented.
Akron General Health System – Big bang three hospital go live with 25 ambulatory locations. Designed a no downtime cutover methodology. Elbow support staff component of 242 contractors. Utilized remote contract call center operation.
HUNTZINGER MANAGEMENT GROUP
University of Maryland health System, Baltimore.MD
Project Implementation Director, December 2013 to December 2015
Large scale implementations for Main, Kernan Orthopedic and Maryland General Hospitals and 150 outpatient sites; also directed the St Joseph’s Medical Center merger. Clinical, Revenue Cycle and Lab implementation. Leading the planning, design and implementation of a hospital and health system E H R and Cerner Pathnet Go Live. Elbow support staff of 1200, multi-site command center and integrated cutover.
OPTIMUM HEALTHCARE IT
Full-service IT organization that offers a wide range of services
Brookdale University Hospital and Medical Center, Brooklyn, NY
Project Activation Director July 2013 to December 2013
Inpatient and ambulatory activation of EMR for a large urban health system. Overseeing the go live activities. Oversee 240 support staff.
Vice President, April 2010 to June 2013
Subject matter expert and leadership support to health systems implementing Cerner and Epic to practices affiliated with hospital (including Community Connect). Implement and support, primary care, FQHC, public health departments, specialty clinics, residency programs, state immunization registry, Surecripts, conversions, interoperability exchanges, develop sales and contracting for private physicians. Develop detailed plans for rapid roll out of system of several sites per month.
Implementations with CSI:
NEW YORK UNIVERSITY, LANGONE MEDICAL CENTER, New York, NY
Deployed as a member of Hurricane Sandy recovery effort; with the Ambulatory team, lead of ten analysts/consultants on build, implementations, moves and urgent redeployment to disaster recovery efforts.
CONE HEALTH SYSTEM Greensboro, NC
Leading a team of ten analysts, 25 consultants and staff on the build and successful waves of roll outs; 48 site implementations of EMR at multiple specialties including cardiology, gastroenterology, endoscopy, infectious disease and primary care. Oversight of build, go live plans, staffing and mentoring. Extended engagement as interim Ambulatory Department Manager.
KETTERING HEALTH NETWORK, Miamisburg, OH
Supervising team of consultants and abstracting staff in support of the Kettering EpicCare ambulatory implementations. Restarting the ambulatory project, 62 sites were implemented in a six-month period. Leadership over teams and planning. (EpicCare, MyChart)
SPARROW HEALTH SYSTEM, Lansing, MI
Temporary Director at Mid Michigan’s leading health system roll out of EMR (iSparrow), for 23 sites, primary care, specialty, residency program and to affiliate practices. Led program that rapidly implements practice on a two-week basis, responsible for physician liaison and satisfaction. Develop Community Connect program. Interim leadership of a 25-person department.
MEMORIAL CARE, Fountain Valley, CA
Interim Director role to develop young department while rapidly implementing Epic EMR and billing system in the complex California Physician Foundation model (myMemorialCare) to practices affiliated with hospital; rapid roll out to 26 sites per year.
HEALTH SYSTEM & HOSPITAL MANAGEMENT
THE CHRIST HOSPITAL, Ambulatory Informatics Department, Cincinnati, OH
555-bed, not-for-profit acute care multi specialty facility
Project Director, March 2009 to March 2010
Implemented new practice management system and EMR for ambulatory network including PQRI, Medical Home and pay for performance capability; Centricity Practice Management and NextGen EMR in specialist practices. Managed physician relations of doctor client customers. Developed marketing program and sales to private doctors under Stark exemption subsidies. Supervise professional staff at multiple sites.
TRINITY HEALTH SYSTEM, MOUNT CARMEL HEALTH SYSTEM, Columbus, OH.; Livonia, MI.
Physician Information Systems IT Department
Senior Director, March 2000 to March 15, 2009
Managed physician relations of 500 doctor client customers, 2100 users. Worked in a multi-state hospital IT department with Trinity Health System. Responsibility over a hospital MSO IT department; implemented and supported practice management system, E M R, Clinical Browser, Emergency Dept. Apps, Chart System (Cerner Power Chart, PowerWorks, NextGen, Medical Manager, Perkunjie, Patient Keeper, MedPlus ChartMaxx). Supervise up to 30 professionals; Implemented a Physician Portal and support model; Implemented Electronic Medical Record / Paperless Physician Offices. 30 sites, 110 doctors; Increased revenues and market share. Developed ASP model to market systems to affiliated physician practices. Columbus Public Health Department practice management and electronic medical record implementations. Higher Ground Leadership “Six Sigma” Champion Training
*Temporary work as director with Trinity Information Systems on roll out of Cerner Power Chart Office.
AEGIS WOMEN’S HEALTHCARE, PC, Bloomington, IN
Medical group specializing in Ob Gyn with 26 providers
Chief Administrative Officer September 1997 to March 2000
Merged two practices into a 22 provider integrated women’s health group. Negotiated Carve-Out Contracts with Employer Groups. Installed new computer systems Windows NT, Unix Versyss. Developed comprehensive Strategic and Marketing Plan
MID-MICHIGAN EAR, NOSE & THROAT, Lansing, MI
Five provider practice
Administrator September 1995 to August 1997
Formed physician organization (9 practices, 25 physicians). Instrumental in multiple 3 practice merger (3 practices, 6 physicians). Installed new practice management systems: Novell, Unix with Medic 7.0 and IDX. Implemented human resources policies and financial controls. Negotiated Managed Care Contracts.
HENRY FORD HOSPITAL AND HENRY FORD MEDICAL GROUP, Detroit, MI
877-bed tertiary care hospital, education and research complex.
Administrative Manager, 1993 – 1995
Managed Cardiology product lines: 11 sites, 44 physicians, 105 staff, $50M budget
Developed revenue enhancement, expense reduction strategies of $4.5M
Managed Otolaryngology and Physical Medicine Rehab product lines
Administered Research and Academic Residency Programs
Developed Clinical Practice Guidelines, Clinical Pathways, Referral Guidelines
UNITED STATES ARMY,
HIMMS / CO HIMMSS
Ambulatory Information Systems Steering Committee
Davies Award Community Health Center Selection Committee
Ohio Medical Group Management Association
Medical Group Management Association, ACMPE
Association of Otolaryngology Administrators, American Academy of Otolaryngology HNS
American College of Cardiology
Health Finance Management Association
Supplemental information attached
Additional references available upon request