Emergency Dispatch Coordinator Expert Witness

CAREER HISTORY:

January 1978 – December 1999: Telecommunicator/Dispatcher
Milford Fire Department
Milford, CT

December 1999 – October 2012: Emergency Operations Coordinator (Retired)
Milford Fire Department
Milford. CT

• Direct supervisor for all operations of the Emergency Operations Center.
• Job duties include but not limited to:
• Scheduling all shifts
• Developing and instituting Training Classes and Procedures.
• Review policies.
• Quality Assurance Tasks and remedies with dispatchers.
• Establish guidelines for dispatchers on various types of incidents.
• Dealing with the public on specific incidents.
• Handling budget items involving the operation of the EOC.
• Handling of problems with computer systems and hardware.
• Developing Standard Operating Procedures for EOC which controls all faucets of the department’s emergency dispatch system.

March 2003-Present: Own Consulting Firm
Milford, CT

Public Safety Consulting involving Police, Fire and EMS matters.
Consulting involving legal cases, employment applications, and policies.

EDUCATION:

September 1970 – May 1974: Bachelor of Science Degree (B.S.) Political Science
Southern Connecticut State College
New Haven, CT

PROFESSIONAL CERTIFICATIONS:

• State of Connecticut State Certified Telecommunicator (Previously Held)
• State of Connecticut State Certified Emergency Medical Dispatcher (EMD) (Previously Held)
• State of Connecticut State Certified Emergency Medical Dispatcher Quality Assurance (EMD-Q) (Previously Held)
• State of Connecticut State Certified Public Safety Telecommunicator Instructor – Level II (Previously Held)
• FEMA Incident Command System Courses
• Certified State of Connecticut E-911 Administrator

TECHNOLOGY EXPERIENCE:

Experienced in the following areas:

• IBM AS400
• Microsoft Office Products
• DCS Dispatch Systems (Diversified Computer Systems)
• CompassCom AVL-GPS Systems
• Dynamic Instruments DVD Recording Systems
• Various Models of Computers (Dell, HP) including Laptops
• Firehouse Software – All modules
• Citrix Software
• AT&T Legend Telephone Software
• Data Backup Systems

PROFESSIONAL AFFLIATIONS:

• Past Vice-Chairman of the New Haven County Emergency Medical Dispatch Task Force
• Chairman of the Managers of Emergency Communications Centers Association Conference Committee
• Member of the Association of Public Safety Communications Officers (APCO)
• Previous Vice-President (1st) of the Connecticut Chapter of National Emergency Number Association (NENA)