Emergency Medical Services Dispatch Public Safety

PUBLIC SAFETY CONSULTANT

PROFESSIONAL PROFILE

Public safety executive with over 28 years of experience in emergency medical service, emergency management and public safety telecommunications. Seasoned public safety educator and public speaker. A consummate professional and leader who is customer focused and well oriented to public, private and government systems.

PROFESSIONAL EXPERIENCE

OWNER/PRINCIPAL
2005 – Present

Safety Consulting Group 
Shelton, CT, USA
Consultant and business owner with national experience with general consultation, teaching public safety and leadership courses, public speaking, guiding organizations through strategic planning and system design processes. Providing quality management and expert witness / testimony.
Expertise in EMS, Emergency Management
Expertise in 911 Dispatch and Mobile Healthcare
Have consulted and provided expert testimony nationally on high profile cases

DIRECTOR OF EMS/911
2013 – Present
Town of Stratford, CT
Stratford CT, USA
Public Safety Executive overseeing a municipal third service advanced life support EMS department and primary, multidisciplinary PSAP serving a population of 50-100,000. Over 100 employees (bargaining, non-bargaining and volunteer) Award winning EMS service which has seen an overall 10% growth per year.
National EMS service of the year
CT Gov. Award
Mission Lifeline Silver Plus EMS service

DIRECTOR OF OPS
2009 – 2013
Hunter’s Ambulance
Meriden CT, USA
Oversight of daily operations for a 40 ambulance, private, for-profit ambulance service. Also oversaw 30 wheelchair vans, special transportation school busses, 911 dispatch and information technology. Managing over 60,000 calls per year in central CT. Over 500, Bargaining and non-bargaining employees.

National Accredited Center of Excellence
Provided Dispatch oversight to the Kleen Energy Explosion
Significant patient and responder safety programs

REGIONAL MANAGER
2003 – 2009
AMR NH/W Mass.
New Haven, CT, USA
Responsible for the Training and Quality Improvement of over 400 911 dispatch employees between two states. Provided / developed /delivered continuing dispatch education, certification and used national standards to oversee quality in job performance and customer service.
National Accredited Center of Excellence
25 + 12 position dispatch centers – Dispatch Trained
Established the first customer service QI standard for 911 and Training for dispatchers in response to terrorism

OPS SUPERVISOR
2000 – 2003
AMR Bridgeport
Bridgeport, CT, USA
Oversight of daily operations for a 12 million dollar, high performance, for-profit EMS company. Urban EMS response in multiple jurisdictions. Responsible for Risk & Safety and employee performance. Also provided advance life support care.
Responded to the 9/11 attacks
Assisted in System Status Management deployment
Provided employee guidance, couching and discipline

EDUCATION

PARAMEDIC
Naugatuck Valley Community College | 2004
BIOLOGY
Southern CT State University (SCSU) | 1992

ACHIEVEMENTS
NATL’ PARENT HEART WATCH HERO
Parent Heart Watch | 2016

LEADERSHIP AWARD
Hunter’s Ambulance | 2011

E911 HONORS: INDUSTRY PRO
E911 Caucus/NENA | 2007 & 2019

EXPERTISE / SKILLS

• Emergency Medical Services Operations
• 911 Telecommunications / Dispatch
• Emergency Management
• Process / System Design & QA/CQI
• Education / Training
• Leadership and Customer Experience
• Mobile Healthcare
• Expert Witness & Legal Support

HOBBIES / INTEREST

• Web Design
• Photography
• Gaming
• Martial Arts
• Hiking