Hospitality Business Management Human Resources Expert Witness

Provides Opinion & Testimony In:

Hospitality, Business, Management, Risk Management, Negligence, Hotels, Motels, Resorts, Hostels, Bed and Breakfasts, Restuarants, Caterers, Food Service, Culinary, Cooking, Theme Parks, Entertainment, Attractions, Airlines, Cruise Lines, Events, Meetings, Conventions, Convention Centers, Conferences, Expositions, Golf Courses, Beaches, Safety, Security, Employment, Human Resources, Labor, Unions, ADA, Americans with Disabilities Act, Spacecraft

ACADEMIC WORK EXPERIENCE

10/2019 to Present
Course Developer and Adjunct Professor, Department of Tourism, Hospitality, and Event Management Hired as a developer to completely design courses for the university’s new graduate hospitality program, including the creation of all lesson materials, assignments, quizzes, rubrics, and supplemental learning resources. Also hired to teach such new courses.
Courses developed, managed, and taught: LEI5188 – Trends in Hospitality; LEI6931 – Tourism Business Perspectives; HMG6747 – Marketing in Hospitality and Tourism.

11/2016 to Present
Course Developer and Adjunct Professor, School of Business Management
Hired as a developer to completely design courses for the university’s new undergraduate hospitality program, including the creation of all lesson materials, assignments, quizzes, rubrics, and supplemental learning resources. Subsequently hired to teach courses for the School of Business Management.
Courses developed: HTM340 – Hospitality Sales & Marketing.
Courses taught: MGT300 – Principles of Management; MGT320 – The Legal and Ethical Environment of Business; MGT470 – Conflict Management and Negotiation; HTM310 – Tourism and Commercial Recreation Systems; MGT315 – Business Law; HTM340 – Hospitality Sales & Marketing; HTM300 – Introduction to Hospitality Management; HTM320 – Meeting and Event Management.

07/2018 to Present
Faculty Director, School of Business
Serving as faculty supervisor for the Government Contracting/Acquisition, Military Management, Reverse Logistics, Transportation & Logistics Management, Supply Chain Management, Applied Analytics, Entrepreneurship, Accounting, and Finance programs.
Responsible for the management of 350+ faculty members, including recruiting and hiring, training and coaching, performance evaluations, goals and development, quality control auditing, discipline, and termination.
Managing the Accreditation Council for Business Schools and Programs (ACBSP) reaffirmation process for the School of Business.

08/2015 to Present
Associate Professor, Management
Designed and facilitated curriculum in an online setting to class sizes as large as 40 in the fields of Human Resources Management, Employment Law, Labor Relations, Management Ethics, and Alternative Dispute Resolution.
Courses developed, managed, and taught: HRMT411 – Dispute Resolution; HRMT413 – Employment & Labor Relations; HRMT602 – Employee Law & Labor Relations; MGMT618 – Ethics in Leadership.
Courses taught: HRMT314 – Management Ethics.
Served as Faculty Adviser for the APUS Society for Human Resource Management (SHRM) university chapter.

04/2018 to Present
Mentor and Course Facilitator, UCF Global
Mentoring Saudi K-12 education professionals for development through UCF’s Building Leadership for Change through School Immersion (BLCSI) study abroad program.
Teaching BLCSI courses to Saudi K-12 teachers and counselors in the areas of educational strategy and career development. Taught English classes to Kissimmee Fire Frogs minor league baseball team through UCF Global’s ESL outreach program.

08/2015 to Present
Adjunct Professor, Rosen College of Hospitality Management
Designing and facilitating curriculum in an online setting to class sizes as large as 80 in the fields of Law, Risk Management, Events, and Theme Park Management.
Courses taught: HFT3603 – Legal Environment in the Hospitality and Tourism Industry; HFT4755 – Theme Park and Attraction Management; HFT3670 – Hospitality Event Risk Management; HMG6797 – Hospitality Meeting and Event Administration;
HFT3443 – Event Technology; HMG6756 – Mega Events; HFT2750 – The Event Industry; HFT3519 – Event Services; HFT4796 – International Events; HFT4754 – Exhibit and Trade Show Operations.

08/2015 to 03/2019
Adjunct Professor, Culinary Management Program
Facilitated curriculum in an online setting to class sizes as large as 25 in the fields of Quality Service, Management, Law, and Training. Courses taught: CUL427 – Quality Service Management and Training; CUL425 – Leadership & Organizational Development; CUL210 – Management, Supervision, and Career Development; HRM132 – Hotel Operations Management; HRM223 – Recreation Facilities Management; CUL326 – Legal Issues & Ethics in Hospitality; HRM224 – Global Tourism and the Hotel Resort Industry; HRM309 – Resort Management; CUL312 – Global Management and Operations in the Hospitality Industry; HRM211 – Hotel and Convention Management; HRM432 – Etiquette for Today’s Professional.

10/2014 to 06/2016
Adjunct Professor, School of General Education
Facilitated curriculum in an online setting to class sizes as large as 35 in the field of Professionalism. Recognized as Outstanding Adjunct Faculty – September 2015
Courses taught: CS204 – Professional Presence.

01/2014 to 04/2017
Course Developer and Adjunct Professor, Business & Management Department
Designed and facilitated curriculum in an online setting to class sizes as large as 50 in the fields of Business Management, Operational Analysis, Political Science, and Law.
Courses developed: POLS101 – Intro to Political Science; MGMT380 – Food Service, Safety, and Sanitation.
Courses taught: MGM255 – Fundamentals of Management; MGMT215 – Management in Film; POLS101 – Intro to Political Science. Facilitated webinar workshop lectures on the role of self-service technologies in 21st century business.

08/2013 to 12/2015
Adjunct Professor, William F. Harrah College of Hotel Administration
Designed and facilitated curriculum in both online and traditional settings to class sizes as large as 90 in the fields of Leadership, Management, Ethics, Career Development, and Facilities Management.
Courses taught: HMD307 – Hospitality Leadership, Management, and Ethics; TCA201 – Hospitality Career Development; HMD395 – Hospitality Facilities Management.
Served as Faculty Adviser for the UNLV Space Tourism Society.

09/2009 to 12/2016 Adjunct Professor, Hospitality Education Department
Designed and facilitated curriculum in both online and traditional settings to class sizes as large as 35 in the fields of Hospitality, Leadership, Sales & Marketing, Security, Law, F&B, and other specialties.
Courses taught: HFT1000 – Introduction to Hospitality; HFT2500 – Marketing & Sales in Hospitality. Received honorable commendation from the college for positive review by over 95% of students.

LEGAL WORK EXPERIENCE

05/2018 to Present President, Consultant, and Expert Witness
Offering consultant and expert witness services worldwide in the areas of hotels, resorts, casinos, restaurants, travel and tourism, meetings and events, and other industry sectors.
Handled more than 40 cases throughout the United States and internationally, including Orlando, Daytona, Miami, Jacksonville, Fort Pierce, West Palm Beach, Dallas, Houston, San Antonio, Santa Fe, Las Vegas, Baltimore, Philadelphia, Maui, New Orleans, Atlanta, Tulsa, Cancun, and the U.S. Virgin Islands.

04/2015 to 07/2015 Associate A†orney
Managed civil defense cases in torVeasor liability for Fortune 500 clients including Wal-Mart and Sam’s Club stores. Responsible for all aspects of casework including intake, investigation, responsive pleadings, discovery, and settlement or trial.

INDUSTRY WORK EXPERIENCE

08/2015 to Present Senior Vice President of Operations
Overseeing business operations for a national vehicle fleet service and supply company. Led the company to more than $3 million USD in gross revenue in FY 2019.
Both fleet and supply sides of the business have been achieving double digit growth in EBITDA for the past four years.

07/2014 to 04/2015 Security Training & Administration Manager, Wynn & Encore Las Vegas
Responsible for security administration at both award-winning resorts, consisting of nearly 5,000 guest rooms, 35 restaurants, 2 spas, 6 pools, 3 nightclubs, 1 golf course, and more than 100K sf of retail space.
Managed a team of more than 500+ security personnel, including 40 supervisors and managers.
Oversaw safety and security training for officers, report writers, investigators, K-9 units, armed response teams, security control center (surveillance), bike patrol units, nightclub bouncers, and management and leadership.

08/2013 to 02/2014 Head of Operations, Madame Tussauds Las Vegas
Led a team of 5 managers and 70+ attraction staff in operating one of Merlin Entertainment’s busiest midway attractions, hosting more than 1 million visitors per year and achieving EBITDA in excess of $20M USD annually.
Responsible for the management of all operational areas of the site, including box office, photography, retail, solicitation, custodial and environmental services, engineering and show technicians, cash office, and others.

03/2012 to 08/2013 Operations Manager, North American A†ractions
Responsible for more than 20 theme park and attraction photography operations throughout North America.
Managed operations ensuring maximum profitability and cost-efficiency of 200+ employees, $2M+ in physical assets, and key partnerships with accounts throughout Canada, the United States, Mexico, and the Caribbean.
Developed pricing/marketing initiatives to drive profitability across multiple product lines and brand porVolios.

09/2010 to 03/2012 Conference Center Sales Manager, Rosen Plaza Hotel
Responsible for meetings of all business segments throughout the mid-Atlantic United States territory.
Oversaw all aspects of the meeting sales & marketing process to include cold calling, solicitations, RFP management, site inspection coordination, negotiation, contract oversight, and follow-through to actualization.
Exceeded fiscal 2011 sales quota by 29% with over $1 Million USD generated in revenue, while reducing expense budgets and expanding underdeveloped government and association markets.

09/2009 to 09/2010 Assistant Director of Safety & Security, Rosen Shingle Creek Resort
Accountable for the safety and security of $1B+ USD in assets, 1,500+ employees, and 10,000+ guests onsite daily.
Led a team of 6 managers, 10 supervisors, and 60+ officers and security personnel, to include payroll, scheduling, budgeting, reviews and disciplinary action, recruiting and termination, etc.
Liaised with federal (e.g. OSHA, ADA, FDA, USSS, TSA) and local (e.g. county fire rescue, state law enforcement) agencies to ensure that the hotel meets and exceeds the highest industry standards.

05/2009 to 09/2009 Manager of Security & Investigations, Rosen Shingle Creek Resort
Conducted health, safety, and loss prevention inspections for all departments throughout the resort, ensuring compliance with all local, state, and federal regulations, as well as industry-specific standards.
Responsible for conducting all investigative matters on the property including injuries, missing property and theG allegations, property damage, illegal substances, violent behavior, trespasses and evictions, etc.
Served as company representative in legal matters such as unemployment hearings and other appearances.

03/2008 to 05/2009 Hotel Manager, Rosen Centre Hotel
Assisted senior management with oversight of 1,334 rooms, fine-dining, casual, and quick service restaurants, three bars, a spa/gym, and 100,000+ square feet of convention/meeting space.
Managed all guest service initiatives, including mystery shoppers, online reviews, and AAA/Mobil ratings.
Oversaw all operations to ensure optimal staffing efficiency, maximized profitability, and the safety and security of staff and guests.

06/2007 to 03/2008 PBX/Guest Relations Assistant Manager, Rosen Centre Hotel
Led a department of 20+ operators in PBX duties, convention phone set-ups, and Guest Requests management.
Created and implemented a new Guest Requests dispatch system that increased dispatch efficiency by more than 300%. Developed and coordinated a project on MS SharePoint to create a company-wide digital information directory that was eventually adopted by all seven Rosen Hotels & Resorts properties.

09/2006 to 06/2007 Front Office Trainer, Disney’s Contemporary Resort
Supported a team of 30+ front desk cast members and 15 concierge cast members to a company standard of 97% guest satisfaction during procedural audits, such that the Contemporary was recognized as a leader among Walt Disney World’s 19 hotel properties.
Assisted management with back office operations including hotel occupancy and forecasting. Recommended to interview for the Leadership Casting Call – a promotional pool for management.

08/2005 to 09/2006 A†ractions Coordinator, Disney’s Animal Kingdom
Worked with Animal Kingdom as a ride/attraction lead for Africa and Asia attractions areas. Assisted opening teams with Disney’s Expedition Everest rollercoaster ride.
Networked with interdependent departments to achieve maximum efficiency throughout the park.

04/2002 to 07/2005 General Manager
Oversaw all areas of business operations for upstate New York’s largest power equipment dealer. Exceeded EBITDA targets for 2003/2004 by more than 20%, generating more than $750k annually.

EDUCATION

American Public University System
Online

In Progress
Bachelor of Arts (BA) in Psychology
Pursuing an HLC-accredited graduate degree program in human psychology and developmental studies.
10/2020 Master of Science (MS) in Space Studies – Concentration in Astronomy
Pursuing an HLC-accredited graduate degree program in space studies with a concentration in astronomy.
10/2020 Graduate Certificate in Space Studies
Pursuing an HLC-accredited graduate certificate in aerospace studies, astronomy, and space policy.
08/2019 Associate of Science (AS) in Space Studies
Completed an HLC-accredited undergraduate degree program in aerospace studies, astronomy, and space policy.
03/2019 Undergraduate Certificate in Space Studies
Completed an HLC-accredited undergraduate certificate in aerospace studies, astronomy, and space policy.
02/2019 Bachelor of Science (BS) in Space Studies
Completed an HLC-accredited undergraduate degree program in aerospace studies, astronomy, and space policy.
Graduated Summa Cum Laude. 2018 President’s List for perfect 4.0 GPA throughout program.
University of Nevada Las Vegas – Harrah College of Hotel Administration
Las Vegas, NV

12/2015
Doctorate of Philosophy (PhD) in Hospitality Administration
Completed an NWCCU-accredited doctoral degree program in hospitality administration.
Dissertation: “Perceptions toward the Value of Higher Education for Hotel Professionals in Las Vegas: A Case Study”
Florida A&M University – College of Law
Orlando, FL

12/2012
Juris Doctorate (JD) in Law
Completed an SACSCOC- and ABA-accredited doctoral degree program in law.
Awarded ‘Dean’s Scholar’ full-ride scholarship based on admissions credentials.
University of Central Florida – Rosen College of Hospitality Management
Orlando, FL

08/2010 Master of Science (MS) in Hospitality & Tourism Management
Completed an SACSCOC-accredited graduate degree program equivalent to a hospitality industry-specific MBA.
Thesis: “Exploring the Association of the Attributes of Self-Service Kiosks, Customer Check-In Satisfaction, and Customer Commitment in Hotels: The Case of the Rosen Centre Hotel, A Convention Hotel”

12/2007 Bachelor of Science (BS) in Hospitality & Tourism Management
Completed an SACSCOC-accredited undergraduate degree program in hospitality and tourism management.

05/2018 Associate of Science (AS) in Culinary Arts
Completed an SACSCOC-accredited undergraduate degree program in culinary arts and management.

12/2006 Associate of Science (AS) in Hospitality Management
Completed an SACSCOC-accredited undergraduate degree program in hospitality management.

12/2006 to 05/2018 Technical Certificates
Technical Certificates for: Rooms Division Management; Guest Services Specialist; Food and Beverage Management; Chef’s Apprentice; Culinary Arts Management Operations; Restaurant and Food Service Management; and Business Specialist.

06/2004 High School Diploma
Graduated with honors, in the top 20 percent of senior class.

TRAININGS, LICENSES, AND CERTIFICATIONS

Trainings
01/2013 Fred Pryor Seminars/CareerTrack – Training Courses
Orlando, FL
Completed professional development courses while working for Picsolve.
10/2007 Rosen Hotels & Resorts Management Training Program
Completed certification while working as a manager for Rosen Hotels & Resorts. Orlando, FL

Licenses

11/2020
DC Bar – License to Practice Law
License number pending processing (ID# 1658958).
Washington, DC
06/2015 U.S. District Court for the District of Nevada – Admission to Practice
Admitted to appear before the district court while practicing law for Phillips, Spallas, and Angstadt. Las Vegas, NV
05/2014 Nevada Bar – License to Practice Law
Licensed while completing my doctoral work at UNLV (ID# 13332). Las Vegas, NV
04/2013 Florida Bar – License to Practice Law
Licensed after completing my law degree at FAMU (ID# 103273). Tampa, FL

Certifications

09/2020 American Society for Industrial Security – Associate Protection Professional (APP)
Completed certification while teaching security and law courses for UCF. Online
04/2020 Association of Certified Fraud Examiners – Certified Fraud Examiners (CFE)
Completed certification while teaching security and law courses for UCF. Online
07/2019 Quality Ma†ers – Independent Applying the QM Rubric (APPQMR)
Completed two-week online training while developing courses for APUS. Online
02/2019 Society for Human Resources Management – Certified Professional (SHRM-CP)
Completed certification while teaching Human Resources courses for APUS. Orlando, FL
05/2015 Red Cross – Adult, Child, and Infant CPR/AED/First Aid Instructor*
Trained as a Red Cross instructor while teaching for UNLV. Las Vegas, NV
01/2015 American Hotel & Lodging Association – Certified Hotel Industry Analyst (CHIA)
Completed certification while completing my doctoral work at UNLV. Tampa, FL
01/2014 American Hotel & Lodging Association – Certified Hospitality Educator (CHE)
Completed certification while completing my doctoral work at UNLV. Las Vegas, NV
12/2013 Techniques in Alcohol Management (TAM) of Nevada – Certified Server/Seller*
Completed certification while managing the Madame Tussaud’s attraction on the Las Vegas strip. Las Vegas, NV
12/2013 Southern Nevada Health District Certified Food Handler*
Completed certification while managing the Madame Tussaud’s attraction on the Las Vegas strip. Las Vegas, NV
04/2012 Wah Lum Tam Tui Kung Fu – Level 9B 8th Generation Disciple/Instructor
Studied and trained in kung fu for five years, and instructed new students. Orlando, FL
08/2011 Hospitality Sales and Marketing Assn International – Certified Hospitality Sales Executive (CHSE)
Completed certification while working as a Sales Manager for Rosen Hotels & Resorts. Orlando, FL
06/2011 American Hotel & Lodging Association – Certified Hotel Sales Professional (CHSP)*
Completed certification while working as a Sales Manager for Rosen Hotels & Resorts. Orlando, FL
09/2010 American Hotel & Lodging Association – Certified Lodging Security Director (CLSD)*
Completed certification while working as a Security Director for Rosen Hotels & Resorts. Orlando, FL
10/2008 Dave Mitchell’s ‘The Leadership Difference’ Certified Leader Program
Completed certification while working as a manager for Rosen Hotels & Resorts. Orlando, FL

PAST AND PRESENT ORGANIZATIONAL MEMBERSHIPS

American Mensa – Accredited membership. Heterodox Academy – Professional membership. Planetary Society – Mariner-level membership.
American Society for Industrial Security (ASIS) – Professional membership. Forensic Expert Witness Association (FEWA) – Professional membership. Association of Certified Fraud Examiners (ACFE) – Professional membership.
Society of Human Resources Management (SHRM) – Professional/academic membership.* Hospitality Sales & Marketing Association International (HSMAI) – Professional membership.* American Hotel & Lodging Association (AHLA) – Student membership.*

LANGUAGES

English – Native language. Expert fluency in reading, writing, and conversation.
Spanish – Self-taught to limited fluency in reading, writing, and conversation.

 

 

 

 

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