Provides Opinion & Testimony In:
Assisted Living, Geriatrics, Memory Care, Nursing Home, Skilled Nursing Facility, RCFE, Assisted Living, MFT, NHA, LNHA, LMFT, Custodial Care, Title 22, Long Term Care, Dementia, Alzheimer’s, Falls, Residential Care Facility
An accomplished and talented professional with a comprehensive background in executive leadership, multi-site nursing home administration, behavioral health, assisted living, operations management, and memory care. Delivers impeccable customer service, client success and satisfaction, highlighted by client management abilities. Implements continuous innovative quality assurance and enhancement through the management of directors. Engages with the geriatric population and extensive knowledge of Title 22 and federal regulations for NHA and RCFE. Serves as an expert witness and licensed marital and family therapist. Establishes, cultivates, and manages productive relationships.
Additional Core Competencies & Management Skills
Degree in Hospitality Management and Consultancy
Behavioral Health experience in locked units and outpatient care
CPR for the Professional Rescuer
Physician Relationships and Community Relations
Language Skills: Dutch, some French and German
- Leadership / Mentor
- Initiative / Motivated
- Exemplary Communicator
- Committed to Excellence
Bayshire, LLC (Assisted Living Communities) 09/2016 – Present
Manages clinical and administrative affairs of 96-bed RCFE Memory Care Community. Directs staff and personnel, oversees financial concerns, medical care and supplies, and facilities. Executes marketing, census building, and physician relationships. Built census to 75 residents within 18 months. Develops and directs organizational strategy, creating administrative policies and philosophies. Guides daily business activities and conducts performance reviews. Prepares comprehensive budgets and reports on revenue and expenditures. Engages with community groups and cultivates sound business plans. Mentors department heads and monitors / reviews financial accounts.
Modified negative culture to a positive culture within 18 months.
Negotiated contracts and maintained below budget expenditures month after month.
Reduced overtime from 9% to 5%.
Developed standard operating procedures.
Premier Healthcare 10/2015 – 09/2016
Nursing Home Administrator
Oversaw 119-bed nursing home and related facilities’ clinical and administrative affairs, including staff and personnel, finances, medical care and supplies, and facilities. Developed marketing, census building, and physician relationships.
Received Quality Measures Tier 3 award from CA State of $408K, top 2% of SNF nationally.
Progressed from 32 skilled ADC to 42 ADC due to marketing strategies.
Reduced overtime from 9% to 3%.
Identified mistakes in contract execution, resulting in substantial refunds on pharmacy expenses.
Elmcroft Senior Living 01/2015 – 10/2015
Multi-site Nursing Home Administrator
Directed clinical and administrative operations of three CCRC nursing homes in North County. Guided staff and personnel, finances, medical care and supplies, and facilities. Prepared for survey within two weeks of start date and had substantial process failures resulting in a re-survey. Led the re-survey, implemented processes, and passed with zero deficiencies. Hired quality staff and improved community quality measures.
Kennon S. Shea & Associates 10/2010 – 11/2014
Nursing Home Administrator / AIT
Managed daily operations of the facility and kept the organization on track for its long-term goals and mission. Coordinated and provided leadership to each clinical, managerial, and custodial team, and ensures effective performance. Hired staff and employees at every level. Ensured the facility complied with all local, state, and federal regulations.
Coordinated with clinical staff to ensure residents’ care plans were followed. Provided regular safety and compliance training. Created and maintained a budget. Oversaw billing and set fees.
Knowledgeable in Title 22, OBRA, SNF, sub-acute, RTH, ACO, Medicare, Medicaid, MediCal, and HMO.
Remodeled the facility and started / completed the process of opening a sub-acute unit within the SNF.
Grew to full census within six months.
Managed overtime at 1%.
Plum Healthcare 10/2009 – 10/2010
Director of Social Services
Conducted patient social history assessments and assessments of general functioning, case management, documenting and reporting outcomes. Conducted individual and family therapy sessions and family conferences. Performed psychosocial case management, and taught psycho-educational classes. Led psychotropic meetings.
Alvarado Parkway Institute 06/2008 – 07/2009
Treatment Coordinator/Outreach Coordinator
Performed patient intake and follow-up assessments, outreach in board and care community, marketing, case management, and documenting and reporting outcomes. Conducted group and individual therapy sessions, performing psychosocial case management, and teaching psycho-educational classes. Participated in conjoint supervisory meetings. Shared insight, support, and clinical knowledge with other team members.
Community Connection Resource Center 04/2008 – 09/2008
Promise Hospital of San Diego 03/2008 – 06/2008
Behavioral Therapist Closed Unit
EDUCATION / CERTIFICATION / LICENSURE
Alliant International University
Master of Arts: Marriage and Family Therapy
University of Tourism and Transport Studies
Bachelor of Arts in International Hospitality Management
Minor in Business
Teaching Certificate – English as a Foreign Language (TEFL), San Diego State University – American Language Institute
NHA – Nursing Home Administrator.