Emergency Dispatch Coordinator Expert Witness

Provides Opinion & Testimony In:

Certified, EMS, EMD, Dispatch, EOC Coordinator, 911 Emergency Calls, Communications, Dispatch, 911 Emergency Dispatch, Communication Center Evaluation, 911, Dispatch, Emergency Medical Services, Emergency Dispatch, Clawson Protocol, Dispatch Protocol, EMDQ, Emergency Medical Dispatch Quality Assurance, Dispatch Quality, fire, public safety

CAREER HISTORY:

January 1978 – December 1999: Telecommunicator/Dispatcher
Milford Fire Department
Milford, CT

December 1999 – October 2012: Emergency Operations Coordinator (Retired)
Milford Fire Department
Milford. CT

  • Direct supervisor for all operations of the Emergency Operations Center.
  • Job duties include but not limited to:
  • Scheduling all shifts
  • Developing and instituting Training Classes and Procedures.
  • Review policies.
  • Quality Assurance Tasks and remedies with dispatchers.
  • Establish guidelines for dispatchers on various types of incidents.
  • Dealing with the public on specific incidents.
  • Handling budget items involving the operation of the EOC.
  • Handling of problems with computer systems and hardware.
  • Developing Standard Operating Procedures for EOC which controls all faucets of the department’s emergency dispatch system.

March 2003-Present: Own Consulting Firm
Milford, CT

Public Safety Consulting involving Police, Fire and EMS matters.
Consulting involving legal cases, employment applications, and policies.

EDUCATION:

September 1970 – May 1974: Bachelor of Science Degree (B.S.) Political Science
Southern Connecticut State College
New Haven, CT

PROFESSIONAL CERTIFICATIONS:

  • State of Connecticut State Certified Telecommunicator (Previously Held)
  • State of Connecticut State Certified Emergency Medical Dispatcher (EMD) (Previously Held)
  • State of Connecticut State Certified Emergency Medical Dispatcher Quality Assurance (EMD-Q) (Previously Held)
  • State of Connecticut State Certified Public Safety Telecommunicator Instructor – Level II (Previously Held)
  • FEMA Incident Command System Courses
  • Certified State of Connecticut E-911 Administrator

TECHNOLOGY EXPERIENCE:

Experienced in the following areas:

  • IBM AS400
  • Microsoft Office Products
  • DCS Dispatch Systems (Diversified Computer Systems)
  • CompassCom AVL-GPS Systems
  • Dynamic Instruments DVD Recording Systems
  • Various Models of Computers (Dell, HP) including Laptops
  • Firehouse Software – All modules
  • Citrix Software
  • AT&T Legend Telephone Software
  • Data Backup Systems

PROFESSIONAL AFFLIATIONS:

  • Past Vice-Chairman of the New Haven County Emergency Medical Dispatch Task Force
  • Chairman of the Managers of Emergency Communications Centers Association Conference Committee
  • Member of the Association of Public Safety Communications Officers (APCO)
  • Previous Vice-President (1st) of the Connecticut Chapter of National Emergency Number Association (NENA)
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