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Emergency Dispatch Coordinator Expert Witness

Provides Opinion & Testimony In:

Certified, EMS, EMD, Dispatch, EOC Coordinator, 911 Emergency Calls, Communications, Dispatch, 911 Emergency Dispatch, Communication Center Evaluation, 911, Dispatch, Emergency Medical Services, Emergency Dispatch, Clawson Protocol, Dispatch Protocol, EMDQ, Emergency Medical Dispatch Quality Assurance, Dispatch Quality, fire, public safety

Expert Witness No.1583

Connecticut

CAREER HISTORY:

January 1978 – December 1999:  Telecommunicator/Dispatcher
    Milford Fire Department
    Milford, CT

    Job duties included answering 911 and city line calls for dispatch.
    Dispatched Fire and EMS per written protocol.
    Monitored various city alarm systems.
    Kept accurate written logs on all calls and radio transmissions.
    Dispatched calls from a Gamewell Alarm System.
           
December 1999 – October 2012:  Emergency Operations Coordinator (Retired)
    Milford Fire Department
    Milford. CT

    Direct supervisor for all operations of the Emergency Operations Center.

    Job duties include but not limited to:
    Scheduling all shifts
    Developing and instituting Training Classes and Procedures.
    Review policies.
    Quality Assurance Tasks and remedies with dispatchers.
    Establish guidelines for dispatchers on various types of incidents.
    Dealing with the public on specific incidents.
    Handling budget items involving the operation of the EOC.
    Handling of problems with computer systems and hardware.
Developing Standard Operating Procedures for EOC which controls all faucets of the department’s emergency dispatch system.

EDUCATION:
September 1970 – May 1974: Bachelor of Science Degree (B.S.) Political Science
               Southern Connecticut State College
               New Haven, CT

PROFESSIONAL CERTIFICATIONS:
    
    State of Connecticut State Certified Telecommunicator  (Previously Held)
    State of Connecticut State Certified Emergency Medical Dispatcher (EMD) (Previously Held)
    State of Connecticut State Certified Emergency Medical Dispatcher Quality Assurance (EMD-Q) (Previously Held)
    State of Connecticut State Certified Public Safety Telecommunicator Instructor – Level II (Previously Held)
    FEMA Incident Command System Courses
    Certified State of Connecticut E-911 Administrator

TECHNOLOGY EXPERIENCE:

    Experienced in the following areas:
    IBM AS400
    Microsoft Office Products
       
    DCS Dispatch Systems (Diversified Computer Systems)
    CompassCom AVL-GPS Systems
    Dynamic Instruments DVD Recording Systems
    Various Models of Computers (Dell, HP) including Laptops
    Firehouse Software – All modules
    Citrix Software
    AT&T Legend Telephone Software
    Data Backup Systems

PROFESSIONAL AFFLIATIONS:

    Past Vice-Chairman of the New Haven County Emergency Medical Dispatch Task Force
    Chairman of the Managers of Emergency Communications Centers Association Conference Committee
    Past Member of the Association of Public Safety Communications Officers  (APCO)
    Vice-President (1st) of the Connecticut Chapter of National Emergency Number Association (NENA)
 

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